CONTACT US

Send us an email to support@osseeds.com and we will reply u asap.

For bulk requests please let us know your country, number of seeds and strains.

Please note that we work from Monday to Friday and we are in Europe time zone. We normally answer in less than 24h.  🙂

Check our FAQs

SHIPPING QUESTIONS

We ship worldwide to Western, U.S.A , Canada, Australia, New Zealand, and now South Africa. Western Europe: UK, France, Germany, Denmark, The Netherlands, Italy, Hungary, Spain, Switzerland and more.

Discreet & Fast Shipping: We send a discreet envelope by Premium Transport with tracking number.

  • Western Europe from 14€
  • USA & Canada: $20
  • Oceania: 19€
  • Rest of the World: This shipping method is only avaible for bulk orders by requesting a quotation (support@osseeds.com).

How long it takes by Premium Shipping?

  • Shipments to USA, Canada & Oceania takes between 8 to 12 business days.
  • Shipments inside Europe takes between 2 to 5 business days.

If you gave us, by mistake, a wrong delivery address, if we recieve your parcel back we can resend it again just by paying the transport fee. Normally it takes more than a month to resend the lost parcel, anyway you can contact us to get a nice discount for your next order.

We had some delivery issues because transport companies couldnt contact to the customers because they have wrong contact details, please make sure you are giving a valid contact details for delivery purposes.

Please contact us if your order does not arrive within 21 business days. If you do not contact us within 25 days after the shipping, we will tag your order as received.

Its not usual but sometimes happens.

We cannot be responsible if your parcel is intercepted and destroyed by customs. As our seeds are very affordable we could give u a big discount for your next order or refund your money partially.

PAYMENT QUESTIONS

Yes, we accept credit cards.

How does it work?

1. After ordering we will send u an email with your order confirmation.

2. In less than 24h we will send you an invoice from Said&Done with the total amount, just by clicking “pay this invoice” you will be redirected to our online Card Processor.

3. Once we get your payment we will process your order inmediately.

This payment method is faster than bank transfer but has a little commision fees:

Europe: 3%
Rest of the world: 5%

Please ensure you give us the correct email address.

Check your spam folder, just in case.

If your currency is USD we will send u the total amount in USD.

Important notice: please note that this method is not automatic we will process your payment in less than 24h.

In your bank statement will show “Said&Done Samples”.

Your credit card statement will NEVER mention anything related to marijuana.

Many Credit Cards are blocked for purchases outside your country. Just call your bank and tell them you want to be able to pay in a European e-commerce.

We accept also:

Bank Transfer

Cash by certificated mail post

If you want to pay with the mentioned methods, please place an order and select one. You will have all instructions on the email confirmation.

We did but, both companies banned our accounts.